Controller

UKESN is the data controller and is responsible for the personal data we collect and use to supply you with our products and services, including where you interact with us at your home, at events, online, or through our website.

If you have any questions about this policy or how we handle your data, please contact our privacy team by email: info@ukenergysavingnetwork.co.uk

You also have the right to complain to the ICO at any time (www.ico.org.uk). However, we would ask that you contact us first so that we can try to resolve the matter directly with you.

Changes to this policy

We keep our privacy policy under regular review. This version was last updated October 2025.

It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

How we collect personal data

We collect personal data in the following ways:

• Direct interactions – you may provide data when completing forms with our representatives (for example, during door-to-door canvassing, at your home, or through

an online enquiry form such as Jotform).

• Online interactions – through our website, social media, or digital forms.

• Third-party sources – such as lead generation companies, or installers we work with to deliver services.

• Automated technologies – when you use our website, we may collect technical and usage data via cookies and analytics tools.

The data we collect

We may collect the following categories of personal data:

• Identity Data – name, title.

• Contact Data – address, phone number, email.

• Property Data – confirmation of property ownership or occupancy status.

• Marketing Preferences – including your communication choices.

• Profile Data – survey bookings, feedback, contact history.

• Transaction Data – payments, product details, services delivered.

• Technical/Usage Data – IP address, browser/device data, and website interactions.

We do not collect special category data (such as health or ethnicity) unless explicitly relevant and only with your clear consent.

How we use your personal data

We only use your personal data when the law allows us to. Most commonly:

• To perform a contract with you.

• To comply with a legal obligation.

• Where it is necessary for our legitimate interests (and your rights do not override those interests).

• With your explicit consent.

Typical uses include:

• Arranging and carrying out free home energy surveys.

• Contacting you about your enquiry or booking.

• Processing payments and providing services.

• Complying with legal, tax and regulatory requirements.

• With your consent, sending you marketing communications.

Safeguarding:
For your comfort and protection, we encourage you to have a family member, friend, or trusted person present during home visits or surveys.

Disclosures of your personal data:
 We may share your personal data with:

• Service providers acting as processors (e.g. IT, system administration, secure form platforms).

• Jotform Inc. / Jotform Ltd – used as our secure data collection platform for canvassing

and online enquiry forms. Jotform acts as our data processor and only processes your

data in line with our instructions. Depending on your location and Jotform’s hosting

arrangements, this may involve transfers outside the UK/EEA under Standard

Contractual Clauses (SCCs) approved by the UK Information Commissioner.

• Installers and surveyors – including those directly employed by UKESN and trusted

third-party partners who carry out surveys and installations requested by you.

• Professional advisers – such as auditors, insurers, and legal advisers.

• Authorities – such as HMRC, regulators, or law enforcement where legally required.

We do not allow our third-party service providers to use your data for their own purposes.

International transfers

Where data is processed by providers outside the UK/EEA (for example, Jotform), we ensure appropriate safeguards are in place, including SCCs approved by the ICO.

Data security

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access is restricted to staff and partners who need it to perform their role.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. To ensure transparency and compliance with ICO guidance, we apply the following limits:

• Canvassing and enquiry data – retained for up to 18 months from the date of collection,

unless you proceed with a survey or installation.

• Customer/contract data – retained for up to 6 years to meet legal, tax and contractual requirements.

• Marketing data – retained until you withdraw consent or opt out, and in any event no longer than 18 months without further engagement from you.

After these periods, your data will be securely deleted or anonymised.

Your legal rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.

• Request correction or erasure of your data.

• Object to or restrict processing.

• Request data portability.

• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact our privacy team at info@ukenergysavingnetwork.co.uk.

You also have the right to complain to the ICO at any time (www.ico.org.uk). However, we would ask that you contact us first so that we can try to resolve the matter directly with you.

Last updated: October 2025